Returns and replacements

Every Captain Signs sign is printed to order with the wording, size and options you choose, so it cannot be resold. For that reason we do not accept returns or give refunds when you change your mind, order the wrong size, or make a spelling mistake in text you typed. The builder shows exactly what will be printed, so please check the preview, the size and your text before you order.

When we put it right

If your sign arrives damaged (bent, scratched, cracked) or not as ordered (a printing fault, the wrong size or material, text that differs from your order), we will reprint it at no cost or refund it, whichever you prefer.

1. Email hello@captainsigns.com within 30 days of delivery.
2. Include your order number and a photo of the problem (and of the box, if it was damaged in the mail).
3. We reply with the fix. You do not need to send the faulty sign back unless we ask, and if we do, we pay the return shipping.

Refunds go back to the card you paid with. Your bank may take a few business days to show it.

Cancelling an order

Signs go to print quickly. If you need to cancel or change an order, email us straight away: if it has not been printed yet, we will change it or refund it in full.

See also shipping and our terms of sale.